Shipping & Delivery

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our") refers to Herbogayam.
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to Herbogayam, accessible from https://herbogayam.com
  • "You" means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at herbogayam.com. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Times

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

Once shipped, your order will typically be delivered within 6–7 business days. Please note that delivery times may vary depending on your location and shipping carrier.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit. In case of a significant delay in the shipment of your order, we will contact you via email or phone.

International Shipping Policy

We currently offer international shipping to selected countries.

Processing Time
International orders are also processed within 2–3 business days, excluding weekends and holidays.

Shipping Time & Charges
Delivery times for international orders vary based on the destination country and chosen shipping method but typically range between 10–21 business days.

Shipping charges for international orders will be calculated and displayed at checkout.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation Email once your Order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Herbogayam is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Herbogayam is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, you can contact us: